At HIDEAGATE, we are committed to providing our customers with high-quality products and an exceptional shopping experience. To maintain transparency and set clear expectations, please review our return policy below.
1. No Returns Accepted:
We do not accept any returns or exchanges for items purchased from our website. Once an order is placed and processed, it is considered final. This policy is in place to ensure fairness to all our customers and maintain the quality of our products.
2. Damaged or Defective Items:
In the rare event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will work diligently to resolve the issue to your satisfaction. You may reach our customer support team at [email protected].
3. Refunds for Cancelled Orders:
If you wish to cancel an order before it has been shipped, you can do so by contacting our customer support team. We will refund your payment in full. However, once an order has been shipped, it cannot be cancelled or refunded.
4. Contact Us:
If you have any questions, concerns, or require assistance with your order, please don’t hesitate to check out our FAQs or contact our customer support team here. We’re here to help.
Thank you for shopping with HIDEAGATE. We appreciate your business and hope you enjoy your shopping experience with us.